DELIVERY INFORMATION

Last updated: 4 August 2026

1. Delivery Coverage

ALEK LTD offers delivery throughout Bulgaria and international delivery to supported destinations.

Delivery availability depends on the product, quantity, dimensions, destination and available courier or freight services.

International delivery must be confirmed individually. Submitting an order does not guarantee that delivery is available to every country or address.

2. Delivery Methods

Depending on the order, products may be delivered by:

Standard parcel courier;

Pallet delivery;

Freight transport;

Another logistics provider suitable for oversized or wholesale orders.

ALEK LTD will select or propose an appropriate delivery method based on the size, weight and destination of the order.

3. Delivery Charges

Delivery charges are calculated according to:

Delivery destination;

Number of packages or pallets;

Weight and dimensions;

Courier or freight rates;

Special handling requirements;

Customs or export-document requirements, where applicable.

The delivery charge collected by ALEK LTD will be shown or communicated before the customer confirms the order.

Oversized, custom and wholesale orders may require an individual transport quotation.

4. Delivery Times

Estimated delivery times depend on stock availability, production requirements and destination.

An estimated dispatch or delivery period will be communicated during order confirmation.

Products available from stock may be dispatched sooner than custom-manufactured, private-label or large-volume orders.

Unless another period is expressly agreed, consumer orders will be delivered within the period required by applicable consumer law.

Delivery dates are estimates unless ALEK LTD expressly confirms a fixed delivery date in writing.

5. Production Orders

Some ALEKBG products are manufactured after an order is confirmed.

For made-to-order, custom-colour, private-label or wholesale products, the estimated production period will be communicated separately.

Production begins only after all required details have been confirmed, including:

Product specifications;

Colours;

Measurements;

Quantities;

Packaging;

Approved sample, where applicable;

Any agreed commercial conditions.

Changes requested after production begins may affect the price and delivery schedule or may not be possible.

6. International Delivery

International delivery is available to supported destinations.

For deliveries inside the European Union, products generally move without import customs clearance between EU Member States. However, specific tax, documentation or transport requirements may apply depending on the order and customer status.

For deliveries outside the European Union, the recipient may be responsible for:

Import VAT;

Customs duties;

Customs-clearance charges;

Brokerage fees;

Local taxes;

Other charges imposed by authorities in the destination country.

Such charges are not included unless expressly stated in our written quotation.

The customer is responsible for providing any information or documents required for customs clearance.

7. Delivery Address

The customer must provide a complete and accurate delivery address, including:

Recipient name or company name;

Street and building details;

Postal code;

City;

Country;

Telephone number;

Access instructions where necessary.

ALEK LTD is not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer.

8. Delivery Access

For large, heavy or palletised orders, the customer must ensure that:

The delivery location is accessible to the selected vehicle;

A person is available to receive the order;

Suitable unloading space is available;

Any required unloading equipment has been arranged, unless expressly included in the delivery service.

Additional charges resulting from restricted access, failed unloading or repeated delivery attempts may be payable by the customer where legally permitted.

9. Receiving and Inspecting Products

Please inspect the external packaging when the order arrives.

Where packaging is visibly damaged, opened, wet, crushed or incomplete:

Inform the courier immediately;

Ask the courier to record the issue in a damage report;

Photograph the package before opening it;

Keep the packaging and shipping label;

Contact ALEK LTD as soon as possible.

For concealed damage or missing products discovered after opening the package, contact us promptly with photographs and a description of the issue.

10. Failed or Refused Delivery

Where delivery cannot be completed because the customer:

Provided an incorrect address;

Was unavailable after reasonable delivery attempts;

Refused an order without exercising a valid legal right;

Failed to collect a cash-on-delivery shipment;

Failed to provide required customs information,

the customer may be responsible for reasonable additional transport, storage or return costs where permitted by law.

This does not restrict a consumer’s statutory right of withdrawal.

11. Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

Courier or freight disruption;

Customs inspections;

Border restrictions;

Severe weather;

Strikes;

Public holidays;

Shortages of transport capacity;

Incorrect customer information;

Force majeure events.

We will make reasonable efforts to inform the customer about significant known delays.

12. Risk and Ownership

For consumer orders, responsibility for accidental loss or damage generally transfers when the consumer or a person nominated by the consumer, other than the carrier, physically receives the goods.

Ownership of the products transfers after the full amount due for the order has been paid, subject to applicable law.

13. Delivery Questions

For delivery questions, contact:

Email: contact@alekbg.com
Telephone: +359 89 200 8881

Please include the order number and delivery destination.

——